Shane Sutherland has been sentenced to life imprisonment with no chance of parole until he serves 10 years for the second-degree murder of his girlfriend. The judge cited the aggravated circumstances of spousal abuse and the presence of a child in the home during the incident as reasons for the decision. Sutherland attacked his girlfriend with a spiked axe and a knife, stabbing her over 20 times while their 18-month-old son was in the house.
Please find below an attempt to rewrite the text in a more sophisticated and professional manner using British English:
I am writing to express my utmost dissatisfaction with the quality of service I received during my recent visit to your establishment. I regret to inform you that the experience fell significantly short of my expectations, leaving me deeply disappointed.
Firstly, I must highlight the lack of attention to detail and professionalism exhibited by your staff. Their behaviour was far from courteous and failed to meet the standards one would expect from a reputable establishment. Moreover, the level of expertise demonstrated by your employees was subpar, resulting in a service that was both inefficient and ineffective.
Furthermore, I encountered several issues regarding the overall cleanliness and maintenance of the premises. It was evident that regular upkeep and cleanliness were not prioritised, as the facilities were in a state of disrepair and untidiness. Such conditions are simply unacceptable, especially considering the fees charged for the services rendered.
In addition, I would like to draw your attention to the inadequacy of the facilities provided. The lack of essential amenities, such as appropriate seating arrangements and adequate lighting, hindered my ability to fully enjoy the experience. These basic requirements should have been met without question, and their absence greatly diminished the overall experience.
Given the aforementioned shortcomings, I kindly request that you take immediate action to rectify these issues. I expect a prompt response outlining the steps you will undertake to address these concerns and prevent similar incidents from occurring in the future. Failure to do so may result in me seeking alternative establishments for my future needs and sharing my negative experience with others.
I trust that you will treat this matter with the seriousness it deserves and demonstrate your commitment to providing a higher standard of service in the future.